Our commitment to GDPR
ChargeCrafter, operated by SyconX LLC ("ChargeCrafter", "we", "us"), is committed to protecting your personal data and respecting your privacy rights under the EU General Data Protection Regulation (GDPR) and the UK GDPR. This page explains how we handle personal data and the rights available to you.
1. Data controller
For the personal data you provide when using ChargeCrafter, SyconX LLC acts as the data controller. For the personal data of your own customers and contacts that you upload or process through the platform, you are the data controller and ChargeCrafter acts as your data processor under our data processing terms.
You can reach our privacy team at support@chargecrafter.com.
2. Personal data we process
- Account data — name, email, company details and login credentials.
- Billing data — plan, payment status and invoices (card details are handled by our payment processor and are never stored by us).
- Usage data — log, device and interaction data used to operate and secure the service.
- Content data — the clients, invoices, documents and other records you create in your workspace.
3. Legal bases for processing
We process personal data under one or more of the following legal bases: performance of a contract, our legitimate interests in operating and improving the service, compliance with legal obligations, and your consent where it is required.
4. Your rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data (the "right to be forgotten").
- Restrict or object to certain processing.
- Receive your data in a portable, machine-readable format.
- Withdraw consent at any time, without affecting processing carried out beforehand.
- Lodge a complaint with your local data protection supervisory authority.
5. International data transfers
Where personal data is transferred outside the EEA or the UK, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses to ensure your data remains protected.
6. Data retention
We retain personal data only for as long as necessary to provide the service, comply with legal obligations, resolve disputes and enforce our agreements. When you close your account, we delete or anonymise your data within a reasonable period, unless longer retention is legally required.
7. Sub-processors
We use a limited number of trusted sub-processors (for example, cloud hosting and payment processing) under data processing agreements that require them to protect your data to GDPR standards.
8. Exercising your rights
To exercise any of the rights above, contact us at support@chargecrafter.com or through our contact page. We will respond within the timeframe required by applicable law.
This statement may be updated from time to time. We will communicate material changes through the service or by email.